Contoh User Journey Map
Contoh User Journey Map. A user journey map can be completed at a macro level to the entire experience with your client's organisation, or focus in on a particular feature of a single product or service. It was her piece that made me dive deeper into this topic.
Ini bertujuan agar Anda dapat meningkatkan kualitas produk, memperbaiki proses bisnis, dan memfokuskan pemasaran Anda.
It's an illustration or a diagram of all the touchpoints through which customers come into contact with your company (online.
Customer journey mapping is the process by which businesses step into their customers' shoes and chart all the possible experiences they might have. Customer journey mapping is the process of analyzing and understanding what happens with your user or customer throughout their entire journey with your product or service. Customer Journey Mapping (CJM) adalah diagram yang memetakan langkah-langkah yang dilalui oleh pengguna sewaktu terlibat dengan produk kamu, baik berupa pengalaman penggunaan produk secara langsung, pengalaman pembelian, pengalaman online, layanan pengguna, maupun pengalaman lainnya.
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